Refund Policy

1. Overview

Thank you for shopping at Grabzzioo! We are passionate about providing you with high-quality organic products and a seamless shopping experience. We understand that sometimes things don’t work out—but worry not. Our Refund & Return Policy is designed to be fair, transparent, and easy to understand, ensuring your satisfaction.

2. Scope of This Policy

This policy applies to all purchases made through https://grabzzioo.shop/ (the “Site”) where a refund or return is applicable. It covers:

  • Returns: Sending back purchased items.
  • Refunds: Reimbursement of purchase price under eligible circumstances.
  • Exchanges or Store Credit: Alternatives to refunds when applicable.

3. Why a Clear Refund Policy Matters

A thoughtful refund policy builds trust and encourages customers to confidently make purchases. Research indicates:

  • 62% of consumers expect a 30-day return window Tidio.
  • Clear policies reduce cart abandonment due to hesitation around returns TermlyTermsFeed.
  • Transparent, simple policies can help prevent chargebacks and build long-term loyalty Chargebacks911.

4. Return Eligibility Criteria

To qualify for a return:

  • The request must be made within 30 days of delivery confirmation (in line with common e-commerce timeframes) nil.storeJumpseller.
  • Items must be unused, unopened, and in their original packaging, with tags intact.
  • You must provide proof of purchase, such as an order number or receipt.
  • Some items may be ineligible, including perishables, final sale items, or personal care items—unless they are defective.

5. How to Initiate a Return

To initiate a return:

  1. Contact our Customer Support via email or the contact form on our Site.
  2. Provide your order number, date of purchase, and reason for return.
  3. Our team will respond with a Return Authorization (RA) number and instructions, including where to ship the item.
  4. Please securely pack the item and include the RA number visibly.

6. Shipping Returns

  • Unless the return is due to a Damaged, Defective, or Incorrect Item, you are responsible for paying the return shipping cost.
  • For eligible faulty or incorrect items, we will provide a prepaid return label or arrange for pickup at no cost to you.
  • We recommend shipping via a trackable method to avoid disputes.

7. Refund Processing

Once your return is received and inspected:

  • We’ll notify you of approval or rejection of your refund.
  • If approved, the refund will be processed within 14 business days to your original payment method grabzio.in.
  • Processing times vary depending on your payment provider; please allow an additional 3–10 days for it to reflect in your account.

8. Exchanges & Store Credit

  • If you prefer an exchange (e.g., for a different size or variant), contact us, and we’ll guide you through the process.
  • Eligible returns may be offered store credit instead of a refund, especially during sales or promotional periods with final sale items.

9. When Refunds May Not Be Offered

Refunds may be denied for:

  • Returns beyond the 30-day window.
  • Items that are damaged due to misuse or not in original condition.
  • Final sale or perishable items (unless defective).
  • Items without proper proof of purchase.

10. Damages, Defects, and Delivery Issues

If your item arrives damaged, defective, or incorrect:

  • Please notify us within 7 days of delivery.
  • Provide photos and a description of the issue.
  • We’ll offer a refund, exchange, or store credit, including the cost of return shipping.

11. Cancellations Before Shipping

Order cancellations are accepted before shipping. If you request cancellation and the order is already dispatched, you’ll need to follow the standard return process.

12. Refund Methods Explained

We process refunds via:

  • The original payment method, wherever possible.
  • If not feasible, by store credit or another agreed alternative.
  • Refunds exclude original shipping charges unless the return is due to our error.

13. Customs, Duties & International Returns

If you’re shipping internationally:

  • You may be responsible for import duties, taxes, or customs charges; we cannot reimburse these.
  • Return shipping costs, customs forms, and associated duties are your responsibility unless due to an error on our part.

14. Policy Exceptions & Final Sale Items

Some items are excluded from returns, including:

  • Perishable goods (e.g., food, skincare, and supplements).
  • Hygiene or personal care items (e.g., toothbrushes, intimate products).
  • Products marked as Final Sale, Clearance, or Discounted beyond X%.

15. Best Practices for Customers

  • Inspect your order upon receipt and report issues promptly.
  • Keep packaging until you’re sure you’re satisfied.
  • Choose a reliable shipping method for returns.
  • Keep proof of return shipment (tracking number, receipt).

16. Policy Updates

We may revise this policy occasionally. If changes are material, we’ll notify you via email or a banner on our Site before they take effect. By continuing to shop with us, you accept the updated terms.

17. Legal Rights & Disclaimers

  • This policy does not affect your statutory rights under applicable consumer protection laws.
  • It’s always separate from our Terms & Conditions, with which it may intersect in sections like returns.
  • Nothing in this policy limits your rights under consumer protection laws.

18. Contact Us

If you have any questions or issues related to returns or refunds, please reach out:

  • Email: [Insert Customer Support Email]
  • Phone: [Insert Support Number]
  • Live Chat: Available on the Site during business hours
  • Mailing Address: [Insert Company Address]
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